Hex and Allen Key

ProTubeVR ships worldwide!

France is the origin country for all orders. You might be liable for Customs fees and VAT, depending on your country.

Generally, US orders do not exceed the threshold for import charges, but customers in Canada and the UK may be subject to these taxes.

Some shipping methods do not allow delivery to certain addresses, such as military bases. For APO/FPO and PO boxes, please select Eco delivery or choose another address. Contact us if needed.

90% of the time, we ship your parcel the next open day once payment has been processed.

The carriers:

- DHL Express: 3-5 days worldwide.

- DHL Road Europe: 5-10 days for Europe.
(except France ¯\_(ツ)_/¯ )

- ECO (Deutschpost): 15-20 days worldwide + potential 10-12 days in customs.

Check the Shipping and Duties page for more info.

Join the squad on our Discord and discover tips and tricks, as well as new playmates.

You can also check the tutorials, pdfs and videos.

Contact us if needed and we will complete this FAQ afterward.

You have 30 days to try out your accessory. Get used to it, get the muscle memory and the reflexes.

Join the squad on our Discord to see how hundreds of other players use theirs.

If there isn't a "little spark" in spite of it, use your right of retractation by contacting us.

2 years, worldwide, for everyone.

For more details, check the Warranty and Return page.