English 
Français
Shopping Cart
In short
ProTubeVR ships worldwide from France.
95% of the time, your parcel will leave our workshop 1 open day after you placed your order.
With Express shipping, it should be at your door within 4 open days.
During busy period, such as the end of the year, the general rule is to add 5 to 10 days to the delivery time.
You will be responsible for all duties, taxes and customs fees.
For any reason, if you refuse the parcel or choose not to pay the customs duties and import taxes, you will be responsible for the return shipping costs.
Shipping rates according to your location
You are outside Europe
Your order is under 100€:
- DHL Express: 15€
- Deutsch Post: 5€
Your order is over 100€:
- DHL Express: 0€
- Deutsch Post: 0€
You are in Europe
Your order is under 100€:
- DHL Express: 15€
- DHL Eco: 10€
- Deutsch Post: 5€
Your order is over 100€:
- DHL Express: 5€
- DHL Eco: 0€
- Deutsch Post: 0€
You are in France
Your order is under 100€:
- DHL Express: 15€
- Deutsch Post: 5€
Your order is over €100:
- DHL Express: 0€
- Deutsch Post: 0€
Note: we make no margin on transport. On the contrary, we pay most of the costs ourselves.
Our carriers
DHL EXPRESS
- Delivery area: all countries, except Russia.
- Cannot deliver to military base and PO boxes.
- Delivery time: 3-5 days after the package leaves our workshop. With the holidays and the end of the year traffic, it can went up to 10-15 days.
- DHL shipping costs are based on the actual weight of the package or its volumetric weight.
- Tracking number: once your package has been accepted by DHL, you will receive a link to track your package.
- Don't forget to add your phone number.
DHL ECONOMY SELECT (Europe, except France)
- Delivery area: Germany, Belgium, Spain, Great Britain, Italy, Luxembourg, Netherlands, Vatican City, Austria, Denmark, Ireland, Poland, Portugal, Czech Republic, Bulgaria, Croatia, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Romania, Slovakia, Slovenia, Sweden, Norway, San Marino, Switzerland.
- Cannot deliver to military base and PO boxes.
- Delivery time: 5 to 10 days. With the holidays and the end of the year traffic, it can went up to 15-19 days.
- Maximum weight: 2kg
- Tracking number: once your package has been accepted by DHL, you will receive a link to track your package.
- Don't forget to add your phone number.
DEUTSCHE POST
- Delivery area: all countries, except Russia and Brazil.
- Can deliver to military base and PO boxes (it uses your domestic delivery network).
- Delivery time: Arrival in the country 15 to 20 days after the package has left our workshop. In addition to these 15 to 20 days, there is the time that the parcel spends in customs, which can be delayed by 10-12 days.
- Maximum weight: 2kg
- Tracking number: delivery is made by the national postal services.
- When your parcel arrives in your country, remember to track your parcel on the national postal services.
- Depending on your country, you have an Importer ID (CNPJ/CPF for Brazil, PCCC for Korea...). Please indicate it in the comment area when you place your order.
Duties and Taxes
- ProTubeVR is not responsible for any applicable customs fees, import duties, taxes or any other charges for international orders.
- For international orders, you will be responsible for all duties, taxes and customs fees.
- All European customers are charged VAT at the standard rates determined by their delivery country and paid at checkout. Any import taxes and duties are paid by the customer.
- Some countries may require additional government fees, which must be paid by the customer in order for your package to clear Customs.
- Any additional international charges not paid at checkout will need to be paid by the customer to the local carrier in your country.
- Please note that if you refuse a shipment upon delivery, you will still be responsible for any duties, taxes and Customs fees incurred in shipping the package.
- Duties and taxes are not refundable once your order has been shipped. Any returned items will not be eligible for a refund of the associated duties and taxes.
- For any reason, if you refuse the parcel or choose not to pay the customs duties and import taxes, you will be responsible for the return shipping costs and you will not be refunded of this amount.
NOTE:
- ProTubeVR covers the majority - if not all - the shipping cost. We do not make a profit on the shipping services to international customers and made every effort to minimize the international shipping costs.
- ProTubeVR is legally obliged to disclose the full value of the package contents.