Shipping and duties

SHIPPING AND DUTIES

ProTubeVR ships worldwide

from France

95% of the time, your parcel will leave our workshop 1 open day after you placed your order.

 

With Express shipping, it should be at your door within 4 open days. 

 

During busy period, such as the end of the year, the general rule is to add 5 to 10 days to the delivery time. 

 

Check our carriers for more details. 

Shipping rates according to your location

You are outside Europe

Your order is under 100€:

  • DHL Express: 15€
  • Deutsch Post: 5€ 

 

Your order is over 100€:

  • DHL Express: 0€
  • Deutsch Post: 0€

You are in Europe

Your order is under 100€:

  • DHL Express: 15€
  • DHL Eco: 10€
  • Deutsch Post: 5€ 

 

Your order is over 100€:

  • DHL Express: 5€
  • DHL Eco: 0€
  • Deutsch Post: 0€

You are in France

Your order is under 100€:

  • DHL Express: 15€
  • Deutsch Post: 5€ 

 

Your order is over €100:

  • DHL Express: 0€
  • Deutsch Post: 0€

Note: we make no margin on transport. On the contrary, we pay most of the costs ourselves. 

Our carriers

DHL EXPRESS

  • Delivery area: all countries, except Russia and military base and PO boxes.
  • Delivery time: 3-5 days after the package leaves our workshop. With the holidays and the end of the year traffic, it can went up to 10-15 days. 
  • DHL shipping costs are based on the actual weight of the package or its volumetric weight.
  • Tracking number: once your package has been accepted by DHL, you will receive a link to track your package.
  • Don't forget to add your phone number.
DHL logo

DHL ECONOMY SELECT (Europe, except France)

  • Delivery area: Germany, Belgium, Spain, Great Britain, Italy, Luxembourg, Netherlands, Vatican City, Austria, Denmark, Ireland, Poland, Portugal, Czech Republic, Bulgaria, Croatia, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Romania, Slovakia, Slovenia, Sweden, Norway, San Marino, Switzerland.
  • Delivery time: 5 to 10 days. With the holidays and the end of the year traffic, it can went up to 15-19 days.
  • Maximum weight: 2kg
  • Tracking number: once your package has been accepted by DHL, you will receive a link to track your package.
  • Don't forget to add your phone number.
DHL logo

DEUTSCH POST

  • Delivery area: all countries, except Russia and Brazil.
  • Delivery time: Arrival in the country 15 to 20 days after the package has left our workshop. In addition to these 15 to 20 days, there is the time that the parcel spends in customs, which can be delayed by 10-12 days.
  • Maximum weight: 2kg
  • Tracking number: delivery is made by the national postal services.
  • When your parcel arrives in your country, remember to track your parcel on the national postal services.
  • Depending on your country, you have an Importer ID (CNPJ/CPF for Brazil, PCCC for Korea...). Please indicate it in the comment area when you place your order.
Deutschpost logo

Duties and Taxes

  • ProTubeVR is not responsible for any applicable customs fees, import duties, taxes or any other charges for international orders.
  • For international orders, you will be responsible for all duties, taxes and customs fees.
  • All European customers are charged VAT at the standard rates determined by their delivery country and paid at checkout. Any import taxes and duties are paid by the customer.
  • Some countries may require additional government fees, which must be paid by the customer in order for your package to clear Customs.
  • Any additional international charges not paid at checkout will need to be paid by the customer to the local carrier in your country.
  • Please note that if you refuse a shipment upon delivery, you will still be responsible for any duties, taxes and Customs fees incurred in shipping the package.
  • Duties and taxes are not refundable once your order has been shipped. Any returned items will not be eligible for a refund of the associated duties and taxes.
  • NOTE: ProTubeVR does not make a profit on its shipping services to international customers and has made every effort to minimize its international shipping costs. ProTubeVR is legally obliged to disclose the full value of the package contents.

The red tape trinity

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Shipping and duties (this page)

Check the duration per carrier and whether you can expect duties and taxes. 

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Warranty and refund

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The legal conditions of sale and use of our website between ProTubeVR and you.

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