ProTubeVR ships worldwide!
France is the origin country for all orders. You might be liable for Customs fees and VAT, depending on your country.
Generally, US orders do not exceed the threshold for import charges, but customers in Canada and the UK may be subject to these taxes.
Some shipping methods do not allow delivery to certain addresses, such as military bases. For APO/FPO and PO boxes, please select Eco delivery or choose another address. Contact us if needed.
90% of the time, we ship your parcel the next open day once payment has been processed.
The carriers:
- DHL Express: 3-5 days worldwide.
- DHL Road Europe: 5-10 days for Europe.
(except France ¯\_(ツ)_/¯ )
- ECO (Deutschpost): 15-20 days worldwide + potential 10-12 days in customs.
Join the squad on our Discord and discover tips and tricks, as well as new playmates.
You can also check the tutorials, pdfs and videos.
Contact us if needed and we will complete this FAQ afterward.
You have 30 days to try out your accessory. Get used to it, get the muscle memory and the reflexes.
Join the squad on our Discord to see how hundreds of other players use theirs.
If there isn't a "little spark" in spite of it, use your right of retractation by contacting us.
2 years, worldwide, for everyone.
For more details, check the Warranty and Return page.
Take your controller and its mount. If your controller has a wrist strap, insert it inside the mount passage.
Pull (or clip) your controller inside the mount. That's it. Enjoy a wide variety of VR accessories and have a lot fun!
The power ups your will get:
What's in the box?
For 1 fastened mount:
For a pair of fastened mounts:
For 1 magnetic mount (MagCup):
For a pair of magnetic mounts (MagCups):
Note: Inside each mount, there is a black rubber inner layer to protect your controllers and ensure a perfect fit.
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Minimalist design
We always favor efficiency over aesthetics. This provides a tracking friendly gear and allow user to fit all gameplay situation.
Adaptability
Our products are super adjustable and fit all morphologies.
Future compatibility
Your product will follow you with your next headset. No need to buy it again, just get the new mounts.
Immersion
Our driving force is to make your experience deeply more immersive. Support a pionneer always looking to push forward, for increaser immersion and better gameplay.
Performance
Our products are acclaimed by esport players, and we listen to their feedback to constantly improve and offer accessories adapted to the most demanding needs.
We ship to all countries, on all continents.
Free express shipping starts at 100€ / $110 USD.
DHL - Express delivery : Delivery 3-5 days after the package has left our workshop
DHL Europe : Delivery 5-10 days after package has left our workshop. Europe only (except France ¯\_(ツ)_/¯ ).
DEUTSCH POST - economic delivery : Not available for all countries. Delivery between 20 to 30 days after the package has left our workshop.
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Prices do not include delivery charges or taxes applied by your country (including Customs fees). 20% VAT is applied to European customer. We HIGHLY recommend DHL Express: safer, quicker, very short custom delay, better tracking.
2 years.
Worldwide.
For any customer.
With a friendly and human support.
It's that's simple.
Contact us if you have questions or a problem about the website or your accessory.
We can even do prototyping with you if you have a special request.
You have 30 days to try our accessories.
For competitive players with a bottom-mounted gunstock (MagTube, ForceTube), the feedback from thousands of our players is to train for 2 weeks; to develop muscle memory and quick reload, find the optimal position for your controllers bracket, sharpening of your reflexes.
I am from Canada and was hesitant to order from a company in Europe with regards to support, currency exchange etc.
My experience with ProTubeVR has been more than excellent. The products that they produce are top quality. More importantly their support, customer service is top notch. Accurate, prompt service and delivery.
Please do not hesitate to order from ProTubeVR no matter where you live in the world. They are worth it!
Highly recommend the gunstock to get more enjoyment from VR shooters, I don't feel like I'm trying to aim a pistol sight down another pistol sight while using rifles anymore! AND I CAN HIT STUFF! lol
Definitely plan on returning in the future.
In this day and age there are not many good customer service experiences let alone excellent ones like ProTubeVR, they made my whole experience wonderful from the initial purchase to my many queries, ProTubeVR have made doing business with them very pleasurable and if I could give six stars, I would
First I would like to say that their service is impeccable. I ordered a product with them and unfortunately I had a problem with delivery with DHL ...
But I wrote to Protubevr and he accompanied me throughout my process and my data from start to finish a support service that I would describe as unparalleled professionalism and courtesy. I highly recommend this company.
Half expected this to not turn up until 6 months from now because of brexit but Protubevr were obviously prepared, as it arrived in a couple of days which was really fast considering I ordered on a weekend and they are based in France (I’m in U.K.).
I can’t deny that once I had put it together and adjusted and tightened everything. It was comfortable, reasonably solid feeling and most importantly it worked and worked well.
I needed to make the odd adjustment here and there but it lines up really well in the few games that I have tried (Pavlov, Onward and AimXR) so I would buy again.
First thing I have to mention is their fast & helpfull support. I contacted them with their Support form and on Facebook and received answers on both in a few hours.
My problem was that I hadnt selected the right HMD for the Magtube. I contacted them and got it sorted pretty quickly, there was a bug with my order it seemed, cause nothing was showing up.
So they requested the info on what i selected in the order and i replied with my choices. Not even a day later everything was sorted out and it was shipped today! Seems like I will have a good Week thanks to them :)
I cant wait to try out the Mag Tube with my HTC Valve. If the Product is half as good as their support, its gonna be a fun time!
I bought magnetic version and its so much better overall experience in all VR shooters. However review is not about product. Review is about post-sale service. I had an issue with some of hardware due to improper setup and i contacted support almost a year after purchase.
It is there. It is super fast. My problem was solved and i have even better setup now.
This is how post-sale support should be like.
Little bit of a longer review.. Bought the protube as well as the little base station thing to add to my chair and use for flying. First of the the product itself feels fantastic. The quality and sturdiness of it once it's assembled it great.
I myself have a short fuse and get frustrated easily. They went above an old beyond working with me and staying professional. I'm highly impressed with the service I received. Now that I have the correct items this thing feels Great. No slop, no slip and just ooof it's great.
I don't have the name of who helped me but thank you. Thank you for your time and help
5 Stars: The products were delivered very fast and they they look gorgeous!
Unfortunately one product was damaged, but ProtubeVR reacted very fast. After I contacted them they immediately send the replacement part. It was already delivered one day after, together with a note and some small giveaways.
After replacing the part the product worked perfectly fine and my family and I have a lot of fun with it!
I will definitely buy some other products in the future. The Company is very professional, working hard to improve their products and make their clients happy. That’s what I think proves a good company.
The products and the service are equally important and that’s what ProtubeVR represents. Great Team! Thank you!
Product received quickly, good packaging and good quality of material, everything is robust, for now tried only on H3vr, I approve!
My experience: I was looking for an item that would assist me when in VR, just like the other devices there, the quality is the best.
ProtubeVR were very friendly and professional, and they are sending out this custom item as I am typing this.
The conversation between ProtubeVr and myself had my preference in mind throughout the whole planning and building procedure, and I can only praise them for their attention to detail and the willingness to trial and error until they felt satisfied that their product would function correctly.
Great product and extraordinary customer support.
Using their stuff since years and it is really great. They also offer an excellent and very responsive support
